Offre d’emploi

Ordering Agent

Giant Factories inc is the only manufacturer of water heaters in Canada!

We manufacture commercial, residential, electric, gas and oil water heaters. Our products are sold from coast to coast!

We are currently looking to expand our order department team and we are looking for the rare pearl who will complete our team with enthusiasm and determination!


Why work at Giant?

  • Family business in business for over 70 years
  • Group insurance after 3 months of probation (dental insurance, vision, complementary illness, medication, disability, etc.)
  • Weekend starts Friday 3 p.m.
  • On-site parking
  • Family and pleasant working atmosphere
  • Free coffee for employees

Tasks and Responsibilities

  • Receive customer orders by phone / E.D.I. / email / fax
  • Check customer orders received by E.D.I./mail / fax
  • Enter orders on the computer in order to issue purchase orders with bills of lading
  • Follow overdue orders (B / O)
  • Respond by phone, email and fax to customer inquiries regarding their orders, our product line, prices, availability and delivery times
  • Notify customers by phone, email or fax when special orders are ready to be delivered or picked up
  • Obtain the necessary credit authorizations for new customers and those already existing in the accounting department
  • Optionally, plan with the operations managers, the daily production as well as the shipment of finished products
  • Resolve shipping, delivery and receipt of orders
  • And all other job related tasks

Job requirements

  • Perfectly bilingual (French and English)
  • Knowledge of the Office suite
  • 3 to 5 years of experience in customer service and order taking
  • Ability to work under pressure and meet deadlines

Required profile

  • Enthusiastic
  • Versatile and resourceful
  • Take customers’ interest to heart
  • Highly developed customer profile
  • Lynx eye to spot anomalies
  • Love to learn and take more responsibility

Do you have the profile we are looking for and the tasks interest you?

Send us your CV and a short cover letter, it will be our pleasure to discuss with you!

Send us your application

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